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Recall reminders

Keep your calendar healthy with gentle nudges to clients whose pets are overdue. Barkway checks the Last Groomed date and your recall period to know when to send a reminder.

How it works​

  • Trigger: pet is overdue based on your Recall Period
  • Channel: uses your Sending options and the client’s preference
  • Content: simple reminder to rebook (with your branding)
  • Source data: Last Groomed updates automatically when a booking completes
tip

The toggle to enable recalls lives in Settings → Notifications → Send Auto Recall Reminder.

Notification templates​

✉️ SMS​

Hi [client-name], [pet-name] now due for their next groom.
Get in touch and we'll get them booked in - [app-name]

📧 Email​

**Hi [client-name]!** 🐾

It's been [since-text] since **[pet-name]** was last pampered at **[app-name]**.

They're now due for their next groom - let's get them booked in so they can look and feel their best. Get in touch and we'll do the rest.

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Thanks for choosing **[app-name]**

Enable recalls​

  1. Go to Settings → Notifications
  2. Switch Send Auto Recall Reminder to Yes
  3. Save Settings

Tips​

  • Make sure Last Groomed is present for new pets (set it once when you create the pet) so recalls kick in on time.
  • Use recalls alongside deposits for a powerful “book ahead” strategy.