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Upcoming booking reminders

Cut no-shows with a friendly nudge before the appointment. Barkway sends Email, SMS, or both — and follows the client’s preferred contact method when you’ve enabled both channels.

How it works​

  • Trigger: scheduled bookings with a valid client contact
  • Lead time: you control it in Settings → Notifications → Reminder Lead Time (hours)
  • Channel: uses your Sending options and the client’s preference
  • Branding: logo, business name and contact details from Settings → Business
tip

Set lead time to 48 → reminders go out 48 hours before the booking time.

Set it up​

  1. Go to Settings → Notifications
  2. Set Sending Options to Email & SMS, Email only, or SMS only
  3. Enter Reminder Lead Time (hours)
  4. Save Settings

Good to know​

  • If a client is missing their preferred contact detail (e.g., no email), Barkway will use the other enabled channel.
  • Replies to the reminder aren’t routed back to Barkway.
  • There’s no manual “send now” from the booking (for now) — adjust the time or contact the client directly if needed.