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Upcoming booking reminders

Cut no-shows with a friendly nudge before the appointment. Barkway sends Email, SMS, or both — and follows the client’s preferred contact method when you’ve enabled both channels.

How it works​

  • Trigger: scheduled bookings with a valid client contact
  • Lead time: you control it in Settings → Notifications → Reminder Lead Time (hours)
  • Channel: uses your Sending options and the client’s preference
  • Branding: logo, business name and contact details from Settings → Business
tip

Set lead time to 48 → reminders go out 48 hours before the booking time.

Notification templates​

✉️ SMS​

Reminder that [pet-name] is booked in for [booking-date] at [booking-time].
We can’t wait to see you! [app-name]

📧 Email​

**Hi [client-name]!** 🐾

Just a friendly heads-up — **[pet-name]** is all booked in **[booking-time-diff]**.

We can't wait to welcome you both and make sure [pet-name] leaves looking (and feeling) their _absolute best!_

- **Date:** [booking-date]
- **Time:** [booking-time]

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Thanks for choosing **[app-name]**

Set it up​

  1. Go to Settings → Notifications
  2. Set Sending Options to Email & SMS, Email only, or SMS only
  3. Enter Reminder Lead Time (hours)
  4. Save Settings

Good to know​

  • If a client is missing their preferred contact detail (e.g., no email), Barkway will use the other enabled channel.
  • Replies to the reminder aren’t routed back to Barkway.
  • There’s no manual “send now” from the booking (for now) — adjust the time or contact the client directly if needed.