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Cancelling a booking

Sometimes plans change — dogs get muddy, owners get busy, life happens. Barkway makes it easy to cancel a booking while keeping your records tidy.

Step-by-step​

  1. Open the booking
    Head to the Bookings section and click the appointment you need to cancel. You’ll land on the View Booking page.

  2. Hit Cancel Booking
    In the top-right action bar, click the red Cancel Booking button.
    Barkway will ask you to confirm before it flips the status.

  3. Done — it’s cancelled ✅

    • The booking status changes to Cancelled
    • Any linked invoice is automatically marked Cancelled
    • Existing deposits or partial payments stay untouched (no automatic refund)

  4. (Optional) Delete the booking
    If no payments have been made, you’ll see an option to delete the booking completely.

    • This removes it from your history and reports
    • If any payments exist (like a deposit), deletion is blocked to keep your payment records accurate
tip

Bookings can’t be cancelled once a groom has started.
If you need to, you can reset the booking to Scheduled first — then cancel it.

Re-scheduling a cancelled booking​

Changed your mind? No problem:

  • Open the cancelled booking
  • Click Edit Booking
  • Set a new start time/date and save — Barkway will flip it back to Scheduled

Extra details​

  • Invoices: Auto-cancelled when the booking is cancelled.
  • Notifications: Clients aren’t notified yet (future update may add this).
  • Reports & history: Cancelled bookings still show up so your data stays accurate.

Pro tips​

  • Keep cancellations instead of deleting — it’s cleaner for reporting and payment tracking.
  • Want to reuse the slot? Cancel first, then re-schedule or create a new booking there.
  • Deposits aren’t refunded automatically — handle any refunds manually if needed.

🐾 Quick, clean, and no awkward payment mess — that’s how Barkway handles cancellations.