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Notifications

Set it and forget it. Barkway can automatically remind clients about upcoming appointments, send a thank-you with the paid invoice link, and nudge overdue clients to rebook — by Email, SMS, or both.

  • Uses the client’s preferred contact method when both channels are enabled
  • Branding (logo, name, address) comes from Settings → Business
  • No templates to manage — messages are kept short, clear, and on-brand
  • Early Access: messaging costs included (fair use)

What you can automate​

  • Upcoming booking reminder – fires before the appointment
  • Thank you + paid invoice link – after a completed & paid booking
  • Recall reminder – for pets overdue based on your recall period

Configure it​

Go to Settings → Notifications to set:

  • Sending options: Disabled / Email only / SMS only / Email & SMS
  • Reminder lead time (hours): when to send the upcoming reminder
  • Auto-send Thank You: Yes/No and delay (minutes)
  • Auto Recall: enable/disable recall reminders
tip

Sending options start off disabled, so no external messages go out by accident. Turn this on when you’re ready to send notifications.

Jump in​

Heads-up (read this)​

  • Replies to Barkway emails/SMS aren’t captured — they’ll be lost. Use your normal email/phone for two-way chats.
  • There’s no delivery log/opt-out control… yet. Keep contact info accurate and respect client preferences.
  • Custom notification templates aren’t supported (yet). Messages are fixed and on-brand for now, but we know you’d like to tweak and create your own. This is on our roadmap.
  • Notification visibility is limited right now. You can’t currently see a “sent status” or delivery state for each message — but we know how important this is and it’s planned for a future update.